Privacy Policy

This Privacy Policy explains how Herbs Fusion SRL ("we", "us"), a company established in Romania, processes your personal data when you use www.gozesto.eu and place an order. We process personal data in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR") and applicable Romanian law.

Who we are (data controller)

Herbs Fusion SRL
Strada Ceahlau 24, Voluntari, Ilfov County, Romania
VAT ID: RO45107350
Email: gozestoeu@gmail.com

What data we collect

• Identity and contact details you provide (name, email, phone, delivery and billing address).
• Order and transaction details (products purchased, amounts, order history).
• Payment information processed securely by our payment providers (we do not store full card details).
• Technical and usage data (such as cookies — see our Cookie Policy).

How we use your data and legal bases

• To fulfil your order — processing, courier/logistics and payment (performance of a contract).
• To communicate with you — order confirmations, shipping updates and support (contract / legitimate interest).
• To comply with legal obligations — e.g. accounting and tax (legal obligation).
• With your consent — for marketing or certain cookies, which you can withdraw at any time.

Who we share data with

We share data only as needed to run our service: courier and logistics partners, payment providers, and IT/e-commerce service providers (including our Shopify store platform), each acting under appropriate data-processing terms. We do not sell your personal data.

How long we keep your data

We keep personal data only as long as necessary for the purposes above and to meet legal retention requirements (for example, accounting records), after which it is deleted or anonymised.

Your rights under the GDPR

You have the right to access, rectification, erasure, restriction of processing, data portability, and to object to processing. Where processing is based on consent, you may withdraw it at any time. To exercise any right, email gozestoeu@gmail.com.

You also have the right to lodge a complaint with a supervisory authority — in Romania, the National Supervisory Authority for Personal Data Processing (ANSPDCP) — and with the National Authority for Consumer Protection (ANPC) for consumer matters.

Dispute resolution

Disputes are first addressed amicably. EU consumers may also use the Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.

Changes to this policy

We may update this Privacy Policy from time to time. The current version is always published on this page.