Terms & Conditions

These Terms & Conditions govern all purchases made through www.gozesto.eu. By placing an order, you accept these terms. Provisions that differ from these terms are valid only if agreed in writing in advance.

I. Company

The website is operated by Herbs Fusion SRL (the "Seller"), Strada Ceahlau 24, Voluntari, Ilfov County, Romania. Trade Register No. J23/6579/22.10.2021, Unique Registration Code RO45107350.

II. Definitions

Buyer — the person placing an order. Seller — Herbs Fusion SRL. Goods — the products offered. Order — the Buyer's request to purchase. Contract — an Order confirmed by the Seller.

III. Formation of the contract

Orders are placed online or by phone. By ordering, you accept phone or email as the channel of communication. The Seller confirms the order by phone or email. An unconfirmed order does not constitute a binding Contract; the Contract takes effect upon the Seller's confirmation.

IV. Prices & payment

Prices are shown on the product pages and include VAT where applicable. The total payable is the product price plus any delivery cost shown at checkout. Accepted payment methods and shipping costs are described on our Shipping & Payment page.

V. Intellectual property

All content on this site belongs to the Seller. The "Zesto" name and logos may only be used with our prior written consent. Unauthorised use is prohibited.

VI. Seller's obligations

The Seller will deliver products in sealed, undamaged manufacturer packaging, in the quantity, at the price and within the timeframe stated in the order confirmation, and will notify the Buyer of any delay. The Seller will not dispatch an order the Buyer cancels before dispatch.

VII. Buyer's obligations

The Buyer accepts these terms when ordering and undertakes to pay the contract value (product price plus delivery) in accordance with the chosen payment method.

VIII. Delivery & transfer of ownership

Orders are dispatched by courier within 24 hours of processing (on working days). Ownership passes to the Buyer upon payment, at the delivery location stated in the order. Any discrepancy should be reported to the Seller in writing within 3 days of delivery.

IX. Right of withdrawal & returns

The Buyer may withdraw from the distance contract within 14 days of receiving the goods, without giving a reason, in accordance with our Right of Withdrawal. The Buyer bears the direct cost of return. Refunds are made using the original payment method within 14 days, subject to the conditions in the withdrawal policy. For hygiene reasons, unsealed products may not be returnable.

X. Data protection

Personal data is processed under the GDPR (Regulation (EU) 2016/679). See our Privacy Policy for full details of how we use data and your rights.

XI. Liability

The website and its content are provided "as is", with no guarantee of uninterrupted or error-free operation. To the extent permitted by law, the Seller is not liable for indirect or consequential losses, or for losses arising from use of the products for purposes other than those stated by the Seller. Nothing in these terms excludes liability that cannot be excluded by law, including the Buyer's statutory consumer rights.

XII. Governing law & disputes

Romanian law applies. Disputes are first settled amicably; failing that, by the competent court in Ilfov County, without prejudice to any mandatory consumer-protection rules of the Buyer's country of residence.

XIII. Alternative dispute resolution

EU consumers may use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/, or contact the Romanian ANPC.

XIV. Force majeure

Neither party is liable for failure to perform due to unforeseeable events beyond its control (such as natural disasters, fire, flood, war, embargo or loss of platform access). The affected party will notify the other within 10 working days. If the event lasts more than one month, either party may terminate the Contract.