Right of Withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you — or a third party named by you who is not the carrier — take physical possession of the last item of your order.

How to exercise your right of withdrawal

To exercise your right of withdrawal, you must inform us:

Herbs Fusion SRL
Strada Ceahlau 24, Voluntari, Ilfov County, Romania
Email: gozestoeu@gmail.com

of your decision to withdraw from this contract by a clear statement (for example, a letter sent by post or an email). You may use the model withdrawal form below, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notice before the 14-day period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of standard delivery, without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw.

We will make the reimbursement using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is the earliest.

You must send back the goods or hand them over to us without undue delay and no later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send the goods before the 14-day period has expired. You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Exceptions

For reasons of hygiene and health protection, the right of withdrawal may not apply to sealed goods that have been unsealed after delivery. Please contact us before returning an opened product and we will do our best to help.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Herbs Fusion SRL, Strada Ceahlau 24, Voluntari, Ilfov County, Romania — Email: gozestoeu@gmail.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

— Ordered on / received on: __________
— Name of consumer(s): __________
— Address of consumer(s): __________
— Order number (if available): __________
— Signature of consumer(s) (only if this form is notified on paper): __________
— Date: __________

Our voluntary 30-day guarantee

Separately from your statutory 14-day right of withdrawal above, we offer a voluntary 30-day money-back guarantee: if you are not satisfied, contact us within 30 days of delivery and we will arrange a refund. This voluntary guarantee does not limit or replace your statutory rights.